1. Introduction

At EMB Flex, your privacy matters to us. We are committed to maintaining the confidentiality of all personal and order-related data you share with us. This policy describes how we manage and protect your information throughout the ordering and communication process.

2. Information We Collect

We collect information to provide accurate embroidery digitizing, vector conversions, and related design services.

2.1 Information You Provide

When you place an order or contact us, you may provide:

• Your name, company name, and contact details (email, phone number)
• Design files, artwork, and special instructions
• Payment details for billing and transactions
• Feedback and communication records

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type, device information, and operating system
• IP address and approximate location
• Pages viewed and time spent on our site
• Referral sources and user interactions

3. How We Use Your Information

We use the collected information to:

• Process and deliver your digitizing or vector art orders
• Send order confirmations, invoices, and revisions
• Improve our design quality and customer experience
• Provide support and respond to your inquiries
• Maintain website security and prevent fraudulent activities

4. Information Sharing and Disclosure

We respect your privacy and never sell or trade your personal data. We may share information only in the following cases:

4.1 With Trusted Service Providers

We may work with payment gateways, hosting providers, and delivery partners who assist us in operating the website or processing your order. These partners are required to maintain strict confidentiality.

4.2 For Legal Compliance

We may disclose information when required by law or to protect the rights, property, or safety of EMB Flex, our users, or others.

5. Data Security

We use secure systems and encryption (SSL) to safeguard your data. Access to personal information is restricted to authorized staff only, and we regularly monitor our systems for potential vulnerabilities.

6. Your Rights and Choices

You have full control over your personal information. You may:

• Request a copy of the data we hold about you
• Ask us to correct or update inaccurate information
• Request deletion of your personal information (where applicable)
• Opt out of marketing emails at any time

7. Cookies and Tracking

Our website uses cookies to enhance your browsing experience, analyze traffic, and remember user preferences. You can control or disable cookies through your browser settings.

8. Policy Updates

EMB Flex may update this Privacy Policy from time to time. Any changes will be reflected on this page with a revised “Effective Date.” We encourage you to review this page periodically to stay informed.